About the Role
The Operations Manager oversees daily financial reconciliations, facility standards, and operational efficiency of the gym and cafe areas. This role ensures that processes run smoothly, hygiene standards are upheld, and member experience is prioritized while supporting the academy’s operations and coordinating with staff.
Requirements
Key Responsibilities:
Financial Oversight and Reporting
Sign in at the start of the shift and receive handover from Morning Counter Staff.
Verify sales and cash against the entered amounts, ensuring they tally; investigate and resolve discrepancies promptly.
Update payments in the system (Fitness Force) and relevant Excel sheets after reconciling cash handover.
Hand over cash and payments to Evening Counter Staff before signing out, ensuring all transactions are accurate and up-to-date.
Facility Maintenance and Hygiene
Inspect the cafe area for cleanliness of plates, glasses, and utensils; ensure there are no marks, fingerprints, or stains, addressing any issues with the responsible staff.
Perform regular checks to confirm that both gym floors meet hygiene standards and are well-organized.
Ensure tissues and sanitizers are stocked and refilled promptly by staff during their shifts.
Communication and Member Engagement
Send expiry reminders to members via the SMS caster to notify them of membership renewals.
Send birthday messages to members using the SMS caster to enhance member experience and engagement.
Staff Management
Ensure a staff member is always present at the front counter, and no two staff members take breaks simultaneously.
Oversee Counter Staffs daily tasks, ensuring timely completion and maintaining quality standards.
Attend to personal trainers (PTs) without compromising on primary responsibilities.
Academy Coordination
Assist with FEA Academy course coordination as scheduled, supporting Ryaash with tasks such as participant management and logistics.
Update and maintain academy lists and sheets, ensuring accuracy and timely communication with Ryaash.
Keep the FEA Operations Viber Group updated regarding any queries or concerns related to the academy or registrations.
Key Skills and Attributes:
Strong financial management and reporting abilities.
Exceptional organizational and time management skills.
Leadership and team supervision capabilities.
Excellent attention to detail, particularly for hygiene and facility standards.
Effective communication and interpersonal skills.
Ability to multitask while maintaining accuracy and efficiency.
Reporting To: Senior Management / Gym Owner
The Operations Manager plays a critical role in maintaining operational excellence, ensuring financial accuracy, and delivering a clean, organized, and positive environment for both members and staff.
About the Company
We are a diverse community with a culture focused on getting results through fun and hard work. With certified and experienced trainers who are always on-hand and ready to help, our clients are guaranteed to have a top notch training experience.